SIDHM

Refund & Replacement Policy

Last updated: 29 August 2026

This policy explains when SIDHM can approve a replacement, store credit or refund. Please review it before placing an order.

1-day replacement request window

You must contact SIDHM within 24 hours of delivery if you receive a wrong, defective or damaged item. A continuous unboxing video showing the sealed package, shipping label and product is required so our team can review the request.

Eligible situations

  • A different item was delivered from the item ordered.
  • The product arrived defective or physically damaged.

Conditions for approval

  • The product must be unworn, unused and in the condition in which it was delivered.
  • Original packaging, box, tags, certificates and inserts must be included.
  • The request must include the order number, registered phone or email, clear photographs and the unboxing video.
  • Every request is subject to inspection and approval by the SIDHM support team.

Situations normally not eligible

  • Damage, washing, misuse or alteration after delivery.
  • Missing original packaging, box, tags or inserts.
  • Size-selection concerns, personal preference or a change of mind. Product measurements are provided on the product page.
  • Sale items, gift cards and any item specifically marked non-returnable.
  • Nepali Rudraksha products. Premium-range products are not refundable, although eligible colour-fading cases may be covered under the six-month replacement benefit below.

If SIDHM makes an exceptional approval for a size-related exchange, a flat ₹100 handling and return charge may apply.

Six-month colour-fading replacement

Eligible products include a one-time replacement for verified colour-fading concerns reported within six months of delivery. Send clear current photographs to our support team. If approved, the replacement is free and the customer pays a prepaid ₹100 shipping and handling charge. Cash on delivery is not available for this charge. Physical damage, misuse and accidental damage are not covered. Depending on the review, SIDHM may ask you to return the original product at your own cost.

Partial-prepaid cash-on-delivery orders

The ₹59 partial-prepayment charge is non-refundable. If such an order is returned to origin, SIDHM may allow the paid amount to be used against a future order, subject to order verification. Customers should check the payable COD amount printed on the shipment; SIDHM is not responsible for an amount voluntarily paid above the invoiced COD total.

Store credit and exceptional refunds

Most approved returns are settled as SIDHM store credit, a discount code or a gift card for a future purchase. A refund to the original payment method may be considered only in exceptional cases, including an unusually long delivery delay or repeated delivery of an incorrect or damaged item.

After SIDHM processes an approved refund, it generally reaches the original payment method within 4–5 business days. Your bank or payment provider may take additional time.

For prepaid orders that cannot be delivered because the customer is unavailable or the delivery attempt is unsuccessful, any approved credit may be issued to the SIDHM store wallet after applicable shipping charges are deducted.

How to request a replacement

  1. Send a WhatsApp message to +91 91512 50433 within the applicable request period.
  2. Share your order number and registered phone number or email.
  3. Attach the uninterrupted unboxing video, clear product photographs and a short explanation.
  4. Wait for SIDHM to confirm eligibility and the next steps.
  5. If pickup is available for your PIN code, we will share the pickup process. Otherwise, you may be asked to courier the item to the address provided by our team.

A replacement, store credit or exceptional refund is processed only after the returned item is received and passes inspection.

Exchanges

Where an exchange is approved, the original item must first be returned and inspected. Availability of the requested replacement is not guaranteed until the inspection is complete.

Contact

For a return, replacement or refund query, WhatsApp SIDHM at +91 91512 50433. If an approved refund has not appeared after 15 business days, contact us with the order number and approval details.